What is Customer Portal in Salesforce.com ?

What is Customer Portal in Salesforce.com ? Customer Portal in Salesforce provides online support for the customers to resolve their inquiries by providing best user interface to customer. The Customer Portal allows you to deliver a personalised, service application to your most important customers. It provides¬†functionality similar to salesforce.com and is one of their most used and customisable offerings. Force.com Sites and Ideas uses Customer Portal in their background. Customer Portal Features. Self-service functionality with case management, Salesforce Knowledge, Solutions and Answers. Allow users to run customisable reports. Provide access to documents and Salesforce CRM Content. Access to a knowledge … Continue reading What is Customer Portal in Salesforce.com ?