What is Customer Portal in Salesforce.com ? Customer Portal in Salesforce provides online support for the customers to resolve their inquiries by providing best user interface to customer. The Customer Portal allows you to deliver a personalised, service application to your most important customers. It provides functionality similar to salesforce.com and is one of their most used and customisable offerings. Force.com Sites and Ideas uses Customer Portal in their background. Customer Portal Features. Self-service functionality with case management, Salesforce Knowledge, Solutions and Answers. Allow users to run customisable reports. Provide access to documents and Salesforce CRM Content. Access to a knowledge … Continue reading What is Customer Portal in Salesforce.com ?