Introduction to Salesforce
Salesforce.com was officially launched in 1999 with vision of becoming worldwide leader on demand CRM. Founded by Mark Benioff.
- It is a Number one on demand CRM.
- Force.com platform – Reduce development cost. We can deliver applications in very short time.
- App Exchange – It is very good market place to sell our custom applications and to buy applications from App Exchange.
- It is available on cloud – No need to install any software and No hardware required.
What is CRM?
CRM is a model used to manage organization interactions like phone calls, Emails, Meetings and Social media with customers and prospects penetrating to Sales, Marketing and Support.
Now salesforce is very hot technology in IT industry and more job opportunities available on salesforce. Here in this site I am sharing concepts of salesforce, How to learn salesforce, How to prepare for interviews.
Salesforce.com also known SFDC.
To understand cloud computing see Introduction to Cloud Computing
sfdc follow MVC design pattern to under stand this see Model View Controller
To understand SFDC concept wise see following posts.
About sandboxes: Sandbox is a copy of your production organization. You can create multiple copies of your organization in separate environments for different purposes such as development, testing and training, without compromising the data and applications in your production organization. To know more about sandboxes see hollowing posts.
Migrating components between organization’s (Deployment)
Main advantages of sfdc is three releases per year. Every year they release three releases called Winter, Spring and Summer. In each release they are providing lot of features and lot upgrades to current features.
At present we are in Winter 14, for latest release notes see Winter 14 release notes
Salesforce provides products called Sales cloud, Service Cloud, Marketing Cloud, Salesforce platform, Salesforce Chatter, Salesforce work.com etc…
Each product provides their own features.
Portals in salesforce: There are two types of portals available in sfdc one is Customer portal and other is Partner portal
So many features available in sfdc like Chatter, Communities and lot of features available. Wait for more posts.
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