What is Salesforce Customer portal – SFDC Customer Portal : Salesforce user must know what is Salesforce customer portal, how to enable salesforce customer portal, how to create salesforce customer portal user, customer portal features, customer portal licenses examples, customer portal login page etc.

what is Salesforce customer portal ?

Salesforce customer portal is mainly designed for customers. This service cloud customer portal  in salesforce provides best user interface and online supports channels for customers.

Every time contacting customer care takes some time. With out contacting customer care and solving our inquires and problems is the best method recommended so service cloud Customer portal is used. Salesforce Customer portal is a type of application and it is hosted by Salesforce.com.

salesforce customer portal

 Salesforce customer portal features.

Service cloud customer portal provides some best features to the customers. Some of them are

  1. User interface.
  2. Salesforce CRM content.
  3. Custom objects and Tabs.
  4. Multiple User profile & Record types.
  5. Account Role hierarchy and sharing.
  6. Branding and style configuration.

User interface

In Customer portal we have stunning user interface features like search, Quickly identifying and creating etc.

Salesforce CRM content.

Through this Salesforce CRM content feature we can access any product document, relevant content with customers. It also have features like sharing, subscription and commenting.

Custom objects and Tabs.

We can create custom objects and Tab. These can be shared with customers using customer portal.

Multiple User profile & Record types.

It has a feature of multiple user profile and record types which provides us some personalized experience.

Account Role hierarchy and sharing.

Three level role hierarchy and sharing can be used with customers.

Branding and style configuration.

Customisations in home page, header, footer,  changing different colors and fonts enables us to brand our company with customers.