Salesforce Authenticator is a mobile app that works as a second layer of authentication for Salesforce logins, alongside a user’s regular username and password. By implementing two-factor authentication (2FA), Salesforce Authenticator ensures that even if a user’s password is compromised, unauthorized access is still prevented because the attacker would also need access to the user’s mobile device.

Key features of Salesforce Authenticator include:

  • Push Notifications: When logging into Salesforce, users receive a push notification on their mobile device asking for approval to verify their identity.
  • One-Tap Approval: Users can approve or deny login attempts with a single tap, making the process fast and efficient.
  • Location-Based Authentication: The app can detect trusted locations and offer additional context about login attempts to help users make informed security decisions.

How to Download Salesforce Authenticator

Downloading and setting up Salesforce Authenticator is a straightforward process. Follow the steps below to enhance the security of your Salesforce account:

Step 1: Download the App

Salesforce Authenticator is available for both iOS and Android devices. You can download it from the respective app stores:

Step 2: Install the App

After downloading the app from the appropriate store, install it on your mobile device by following the on-screen instructions.

Step 3: Set Up Salesforce Authenticator

Once installed, follow these steps to set up Salesforce Authenticator with your Salesforce account:

  1. Log in to Salesforce: Open your web browser and log in to your Salesforce account as you normally would.
  2. Navigate to Settings: Click on the gear icon in the top-right corner and select Setup.
  3. Find Authentication Settings: In the Quick Find box, type Identity Verification and select Identity Verification Settings.
  4. Enable Salesforce Authenticator: Look for the option to add a new authentication method and select Salesforce Authenticator.
  5. Connect the App: A QR code or activation link will appear. Open the Salesforce Authenticator app on your mobile device, tap the Add an Account button, and scan the QR code or follow the activation link.
  6. Approve the Connection: Approve the connection request in the Salesforce Authenticator app to finalize the setup.

Step 4: Use Salesforce Authenticator for Login

After setting up, Salesforce Authenticator will prompt you to approve login attempts:

  1. Attempt to Log In: When you log in to Salesforce, enter your username and password as usual.
  2. Receive Push Notification: A push notification will appear on your mobile device asking you to approve the login attempt.
  3. Approve or Deny: Tap Approve to grant access or Deny to block the login attempt.

By following these steps, you’ll ensure that your Salesforce account is protected with an extra layer of security, making it significantly harder for unauthorized users to gain access.